Return and Refund Policy

At Mobalix, we strive for high-quality products and customer satisfaction. This 30-day return and refund policy outlines the conditions for returning, exchanging, or refunding products. Please read this policy carefully to understand your rights and obligations.

1. Contacting Our Customer Service

Our customer service team is ready to assist you and responds within 24 hours.

To help us process your request faster, please provide:

  • Your order number
  • A clear description of the issue
  • Your email address and full name (as used during purchase)

If we cannot locate your order, it is possible that it was purchased from an unauthorized seller.

2. Return & Refund Conditions

We accept returns within 30 days from the delivery date under the following conditions:

A. Unopened Products – Full Refund within 14 Days
  • If the product is unopened and in its original, sealed packaging, you may return it within 14 days for a full refund.
  • Return shipping costs are the responsibility of the customer.
  • Refunds will be processed once we have inspected the returned product.
B. Defective or Damaged Products – 30 Days Free Replacement
  • If you receive a product that is damaged or defective, you can request a free replacement within 30 days.
  • Contact our customer service and send clear photos or videos of the defect.
  • We will replace the product free of charge.
C. Opened & Working Products – No Refund or Exchange
  • If the product is used and opened and found to be fully functional, we do not offer refunds or exchanges.
  • Products damaged due to improper handling, misuse, or accidents are not eligible for refund or replacement.

3. How to Request a Return or Exchange

Follow these steps to ensure a smooth return process:

  1. Contact Customer Service: Email [email protected] with your order number, a description of the issue, and photos/videos (if applicable).
  2. Approval & Instructions: Once your request is approved, you will receive further instructions by email.
  3. Return Shipping: Customers are responsible for returning the item (except for defective products). Do not return any product without prior approval.
  4. Inspection & Processing: Once we receive and inspect the product, your refund or replacement will be processed.

4. Refund Options

We offer the following refund methods:
✔ Refund to the original payment method
✔ Store credit (if applicable)

5. Refund Processing Time

  • Once we receive the returned product, processing may take 5-10 business days.
  • Refunds will be issued via the original payment method.
  • You will receive a confirmation email once your refund is processed.

6. Lost or Stolen Shipments

  • If your order is lost in transit or stolen, we recommend contacting your local delivery service.
  • We are not responsible for lost or stolen shipments unless you purchased insured shipping.
  • If you purchased shipping protection, we will send a replacement product.

7. Late or Missing Refunds

Have you not received your refund yet? Please follow these steps:

  1. Check your bank account to see if the refund has been credited.
  2. Contact your credit card company—sometimes it takes a few days for a refund to be processed.
  3. Contact your bank, as processing time may be required before the refund is finalized.

If you have completed these steps and still have not received your refund, please contact us at [email protected]

8. Policy Changes

Mobalix reserves the right to modify this return and refund policy at any time. Any updates will be posted on our website.

For further questions, you can always contact our customer service. Thank you for choosing Mobalix!

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