Last updated: October 15, 2024
This Privacy Policy describes how Mobalix (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit the Site, use our services, make a purchase on mobalix.de (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, visitor to the Site, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL DATA
To provide the Services, we collect personal data about you from various sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, improve or provide the Services, comply with legal obligations, enforce the applicable Terms of Use, and protect the Services, our rights, and the rights of our users or others.
WHAT PERSONAL DATA WE COLLECT
The types of personal data we collect about you depend on how you interact with our website and use our services. The term “personal data” means information that identifies you, relates to you, describes you, or can be associated with you. Below are the categories and specific types of personal data we collect.
Information We Collect Directly from You
Information you provide directly to us through our Services may include:
- Contact information such as your name, address, phone number, and email address.
- Order information such as name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information such as your username, password, security questions, and other information that keeps your account secure.
- Customer service information such as information you provide when contacting us, for example when sending a message through the Services.
Some features of the Services require you to provide certain information about yourself. You may choose not to provide this information, but this may result in you being unable to use or access certain features.
Information We Collect About Your Use
We may automatically collect certain information about your interaction with the Services (“Usage Data”). We use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our website and your account, including device information, browser information, network connections, your IP address, and other interaction data with the Services.
Information We Receive from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect data on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors who collect payment information (such as bank account, credit card, or debit card details and billing address) to process payments and fulfill orders.
- When you visit our website, open emails from us, click on links in our emails, or interact with our services or advertisements, we or third parties working with us may automatically collect certain data via online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties is treated in accordance with this Privacy Policy. See also the Third-Party Websites and Links section below.
HOW WE USE YOUR PERSONAL DATA
Providing Products and Services
We use your personal data to provide the Services to you and perform our agreement with you. This includes:
- Processing your payments and fulfilling your orders.
- Sending notifications related to your account, purchases, returns, exchanges, or other transactions.
- Managing your account and handling shipments, returns, and exchanges.
We may enhance your shopping experience by allowing Shopify to connect your account to other Shopify services you may use, in which case Shopify processes your data according to their Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal data for marketing and promotional purposes, such as:
- Sending marketing and promotional communications via email, SMS, or mail.
- Displaying advertisements for products or services.
This may also include personalizing services and advertisements on our website and other websites. If you are located in the EU, we base this data processing on our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal data to detect, investigate, or prevent fraud, illegal activities, or harmful conduct. If you create and use an account, you are responsible for securing your account information. Do not share your login credentials (username, password, etc.) with others. If you suspect your account has been compromised, contact us immediately.
If you are located in the EU, we base this data processing on our legitimate interest in keeping our website secure, in accordance with Art. 6 (1) (f) GDPR.
Communication and Service Improvement
We use your personal data to provide customer service and improve our services. This is in our legitimate interest to respond effectively to requests and maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.
COOKIES
Like many websites, we use cookies on our site.
We use cookies to manage and improve our website and services (including remembering your preferences), perform analytics, and better understand user interactions with the Services. We may also allow third-party vendors and service providers to use cookies on our website to tailor ads and services to you.
CONTACT
If you have questions about our privacy policy or practices, or if you wish to exercise your rights, you can contact us at [email protected]
For the purposes of applicable data protection laws, we are the data controller of your personal data unless otherwise expressly stated.